Privacy Policy

We protect your personal data in line with the requirements of the General Data Protection Regulation (GDPR). The GDPR requires data controllers such as ourselves to document our lawful basis for processing personal data. It also gives you rights over how your data is processed. This privacy policy documents the data we collect, why and how we process it, and how to exercise your rights.

The data controller responsible for this website is No33 ltd, who can be contacted at 33 Exchange Street, Norwich, Norfolk, NR2 1DP.

This website contains links to third-party websites, which have their own data controllers and privacy policies. This privacy policy applies only to this website.

For each method by which we collect personal data, this privacy policy documents our lawful basis for processing the data. Where we rely on your consent to process your data, we explain how you can withdraw your consent and delete your data.

The GDPR gives you rights over how your personal data is processed. You can exercise your rights by contacting us. In some cases you can also exercise your rights through automated systems, as described at the relevant points in this privacy policy.

The GDPR requires us to implement appropriate technical measures to protect data. We verify the identity of any individual who requests access to data before granting access. We use Transport Layer Security (TLS, also known as SSL) to encrypt any data you supply to us through our website. Additional technical measures are described at the relevant points in this privacy policy.

In addition to any sharing of data described elsewhere in this privacy policy, we may disclose data for legal reasons. If we suspect criminal activity we may disclose data relating to those involved or affected to the appropriate authorities. We may also be obliged to disclose data if we receive a request from an appropriate authority.

We may occasionally make changes to this privacy policy. Following any changes, the date at the top of this privacy policy will be updated. If any change allows for wider access to data, such changes will only apply to data collected after the date of the updated privacy policy.

Cookies are small pieces of text that are stored by your browser. Each cookie has a name and is associated with a particular site. When your browser sends a request to a site (for example, to download a page, image, or video), the computer that responds (known as a server) may tell your browser to set one or more cookies. When your browser makes further requests to the same site it sends the cookies back to the server. This allows the server to remember you as you browse the site, and provide features such as shopping baskets or password-protected areas. For more information on the cookies we use, see our cookie policy.

When you place an order you can either create a guest account or register for a full account. A registered account allows you to log in to your account in future and view your order history, or place further orders without needing to enter your details again. You can also choose to create a registered account without placing an order. When you register for an account we collect your name, e-mail address, telephone number, and company.

You can download the data we have collected about you by going to your account page and following the link to download your data.

You can close your account by going to your account page and following the link to close your account. If you close your account we will retain records of any orders you have placed (as described below), but will delete any other data you have supplied.

Why? You have supplied us with this data in order to create an account

When you place an order we collect your name, e-mail address, telephone number, company, delivery and billing addresses, and any comments you choose to leave.

Why? To enable us to enter into a contract with you and fulfil our obligations under it

Why? To maintain a record of financial transactions for taxation purposes

When you make a payment through our payment gateway, we send our provider your name, billing address, and e-mail address. After you enter your card details, Stripe attempts to take payment and tells us whether the payment was successful. For more information on how our payment gateway handles the data it collects, see their specific privacy policy.

Why? To enable you to pay for your purchase

Why? To comply with the GDPR obligation to implement appropriate technical measures to protect data

Why? To comply with the GDPR obligation to implement appropriate technical measures to protect data

We use Google Analytics to track visitor interaction with our site in order to produce statistical reports. Google collects details of the pages you view and the time you viewed them, the features of your browser, and your IP address. For more information on how Google handles the data it collects, see Google’s privacy policy.

To opt out of Google Analytics tracking on our site, see the Google Analytics section of our cookie policy. To opt out of Google Analytics tracking on all sites, use the Google Analytics Opt-out Browser Add-on.

Lawful basis for processing: Pursuance of our legitimate interests

Why? To allow us to analyse how visitors interaction with our site in order to improve our site and our services

Other data collected by third parties Mapbox maps

When you view a page containing Mapbox maps, your browser connects to Mapbox. For more information on how Mapbox handles the data it collects, see Mapbox’s privacy policy.

Because of the nature of food click and collect service, refunds are given at the sole discretion of No33.

Once an order has been placed and collected, you must contact the café directly should you have any complaints. The café must be given the opportunity to try and rectify any errors or dissatisfaction on the same day of the collection. If the café does not rectify this for you then please contact us via the a method on our contact page.

In the unlikely event that our food products are not up to standard, please capture photographic evidence and, where possible return it to us on the same day (unconsumed) to be eligible for a refund or replacement.

A full refund will be given if we are unable to fulfil an order.

Any error in order fulfilment made by No33 will be refunded in full or rectified.

Any refunds will be made the same way the food was purchased.

Gift vouchers purchased either online or in store are non refundable and can not be exchanged for cash.